Manager Customer Service

ABOUT THE ORGANIZATION
 

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
 

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter
 

THE ROLE

Join us as Manager of our Customer Service team at the Istanbul office - To strengthen our team, we are looking for an operational and functional Manager of Customer Service (local and regional) in coordination with the Head of Customer Service EMEA with the following tasks at the earliest possible date:

• Conducting target agreements and performance assessments, developing and coaching employees, including defining further training measures, as well as taking responsibility for resource allocation and resource planning within the European Customer Service
• Collaboration and support of sales-relevant customer projects and development of innovative solutions to increase operational performance and positively influence business development
• Analysis, optimization and standardization of customer service processes. Active monitoring of all CSrelevant key figures and early countermeasures in the event of deviations
• Managing training and development within Customer Service (incl. IT applications)
• Coordination of activities in the context of eBusiness (i.e. SAP, ERP, e-commerce, IT, etc.)
• Ensuring process conformity in Customer Service and monitoring compliance
• Strengthening the exchange of information between interfaces: Sales, Supply Chain, Credit Management, Finance, Logistics, Marketing, Product Management, QM
• Collaborating in and implementation of local and global Sun/DIC projects

YOUR PROFILE

• Successfully completed degree in business administration, international/export business or logistics
• Sound professional experience in the area of Customer Service
• Sound knowledge of order management and supply chain processes
• Experience in export management, export document management and trade compliance
• Minimum 3 years of leadership experience
• Very good knowledge of English
• Very good communication skills

ADDITIONAL INFORMATION

If you have any questions regarding the role or the recruiting process, please do not hesitate to contact our Talent Acquisition Team: sun-careers@sunchemical.com

EQUAL EMPLOYMENT OPPORTUNITY
 

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.
 

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.