Customer Support Analyst

ABOUT THE ORGANIZATION
 

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
 

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter

THE ROLE

Join our Customer Service Hub at our location in Badalona. We are looking for a Customer Support Analyst to strengthen our team as soon as possible with the following responsibilities:

• Closely collaborating with and supporting the customer service
• Attend meetings with CS and supply chain teams, raise and resolve issues affecting customers or operations
• Monitor and address the Color Materials assignment sheets and manage support functions to facilitate the order fulfillment process for the Color Materials customer service team
• Central contact for Customer Master Data Maintenance and problem-solving by identifying root causes and implementing solutions for internal and external customers
• Support special projects as needed

YOUR PROFILE

• Bachelor’s degree in business administration or a related field, or equivalent practical experience
• Minimum of 2 years in a Customer Service role or a comparable position
• Advanced proficiency in SAP R3 and MS Excel, including data analysis and reporting capabilities
• Ability to plan, organize, and manage multiple activities
• Very good communication skills in English

If you have any questions regarding the role or the recruiting process, please do not hesitate to contact our Talent Acquisition Team: sun-careers@sunchemical.com

EQUAL EMPLOYMENT OPPORTUNITY
 

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identify, marital or veteran status, disability, or any other status protected by applicable law.
 

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.