Customer Success Manager - EMEA

Aura – the global reference point for sustainable packaging

As part of the Sun Chemical group, Aura’s mission is to revolutionize the packaging market and pioneer global solutions that protect both business and the planet. We combine expert consultancy, world-leading technology, and strategic insights to help organizations manage sustainability every day. Our Insights team empowers you to spot future opportunities early, embrace proactive planning, and leave risk behind.

We’re looking for a proactive and professional Customer Success Manager to join our EMEA team and drive exceptional client experiences. This will be a remote position, however regular visits to our office in Bradford will be required.

As Customer Success Manager, you’ll be the key link between Aura and our clients, ensuring they gain maximum value from our consulting services and e-halo technology platform. You’ll build strong relationships with stakeholders, support strategic account growth, and deliver high-quality service that exceeds expectations.

You’ll be responsible for client reporting, project tracking, feedback on data collection, and continuous improvement initiatives. This role requires a confident communicator, a strategic thinker, and a collaborative team player who thrives in a fast-paced, client-focused environment.

🎯 What You’ll Deliver

• Drive revenue growth aligned with strategic account plans.
• Build and maintain strong relationships with internal and external stakeholders.
• Provide in-person client support and host regular meetings.
• Deliver weekly, monthly, and quarterly client reports.
• Monitor project progress and ensure timely delivery.
• Collaborate across departments to enhance service quality.
• Ensure client processes meet ISO standards.

📚 Your Experience

• Degree-level education.
• Minimum 5 years’ experience in customer success, ideally in retail.
• Proficiency in CRM systems and Microsoft 365.
• Strong communication, project management, and stakeholder engagement skills.
• Commercial acumen and ability to manage multiple priorities.
• Experience in packaging or sustainability is a plus.

At Aura, you’ll be part of a team shaping the future of packaging sustainability on a global scale. You’ll collaborate with some of the world’s most forward-thinking retailers and brands, work with cutting-edge technology, and help shape the future of packaging sustainability. Every day, your work will contribute to meaningful, measurable change for people and the planet.

EQUAL EMPLOYMENT OPPORTUNITY

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identify, marital or veteran status, disability, or any other status protected by applicable law.