Rep Tech Service

ABOUT THE ORGANIZATION
 

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
 

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter
 

POSITION SUMMARY/OBJECTIVE

The Advanced Applications Specialist is responsible
for the highest level of technical competency within the scope of any particular product
line. Must be an industry expert and provide professional level service to our customers.
Will successfully drive product alterations and improvements with great accuracy and
industry awareness. Must have thorough knowledge of print consumables and the print
process as well.

ESSENTIAL JOB FUNCTIONS

• Conducts technical service activities to support the most intricate and complex
customers. Includes problem analysis, understanding customer desired outcome,
providing on-site support, and coordination of Sun technical resources.
• Manages trial activities related to new business opportunities. Will manage and drive
to completion transition plans for complex new business, including coordination with
sales, technical service resources, and product management.
• Will make product selection decisions and conduct research to develop custom
products. Coordinates with internal product management to define product
recommendations, including guidance that aligns with end use application, required
specifications, and customer process. Will be the field contributor for driving product
modification and/or adjustment recommendations to the product management
teams.
• Defends against customer claims by conducting research to validate customer
complaints and assesses product fitness for use given equipment and process
conditions. Supports sales team in meetings to discuss complaint and claim details.
• Serves as an expert field technology contributor to the product management group
to drive continuous improvement in product offerings and product adjustments as
industry needs dictate.
• Reporting all field activity using internal reporting tools (i.e. technical call reports, trial
reports, documentation).
• Provides lead technical direction for customer technical meetings and drives action
register for execution of planned technical activities.
• Demonstrates ability to lead complex projects with key customers, utilizing a
minimum Six Sigma Green Belt certification, and consistent, routine mastery of the
application of Kepner Tregoe and other methodologies.

REQUIRED EDUCATION AND EXPERIENCE

• 10+ years industry experience
• Strong knowledge of MS Office (Word, Excel, PowerPoint)
• Must possess strong verbal and written communication skills.
• This is a customer-facing position that requires the highest degree of
interpersonal skill in order to be successful.

PREFERRED EDUCATION AND EXPERIENCE:

• Technical Degree (BS) or equivalent level of industry experience.
• 5+ years of field customer technical service experience.
• Certified Six Sigma Green Belt
• Routine knowledge and mastery of Kepner Tregoe methodologies

BENEFITS

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, DC Pension, RSP, TFSA as well as optional life and AD&D insurance programs. Eligibility of benefit timing may vary.

EQUAL EMPLOYMENT OPPORTUNITY
 

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.
 

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.