Customer Service Account Analyst

ABOUT THE ORGANIZATION
 

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
 

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter
 

Job Title: Customer Account Analyst, e-Commerce 

Work Location: Remote

Work Schedule: Mon - Friday, 10 am - 7 pm Eastern

The Customer Account Analyst (CAA) for the eCommerce Team has the responsibility for all functions relating to the support of existing eCommerce order platforms and day-to-day transactional activity. Current eCommerce platforms include: EDI (Electronic Data Interchange), Supplier Portals, SunSupport Online, Order Automation, and other various eCommerce solutions.

• This position will help manage incoming purchase orders and outgoing documents which flow through the various eCommerce platforms. The eCommerce CAA will also be responsible for handling access requests and maintaining accurate data to continue effective usage of all eCommerce solutions.  Daily monitoring of the various platforms to ensure order processing through eCommerce solutions, providing support to users, and managing exceptions due to technical failures are some of the key responsibilities.  The CAA will act as a liaison with the sales team and other internal functional areas to onboard eCommerce opportunities, and actively support implementation.  

• The CAA will be required to handle onboarding and maintenance requests from the sales team, CAAs, and other internal departments.  Strong problem-solving skills are required to troubleshoot potential issues without immediate guidance. Identifying potential issues and working to resolve them proactively is a key element of this role.  

• The CAA will be required to develop strong relationships with an internal customer base, including the sales team and other functional areas within Sun.  

Requirements:

• 2-3 years’ experience in a Business to Business environment with proven track record of servicing internal and external customers.    
• Some experience with B2B Websites, Supplier Portals, and EDI helpful, but not required
• Proficient Microsoft office skills (Word, Excel, Outlook)
• Excellent level of proficiency in business communication, including strong verbal and written communication skills required. 
• Strong interpersonal skills
• Must be able to use critical thinking skills to help solve problems or generate new ideas
• Ability to prioritize customer demands and manage multiple requests with attention to detail. 
• Must be able to work Monday-Friday (10:00 – 7:00)

Education:

• High School Diploma/GED required. Degree in business-related field or equivalent experience preferred.

BENEFITS

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.

EQUAL EMPLOYMENT OPPORTUNITY
 

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.
 

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.

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