HR Service Center Supervisor

ABOUT THE ORGANIZATION
 

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
 

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter
 

Job Title: HR Operations & Employee Services Manager- US

Location: Cincinnatti, OH

POSITION SUMMARY/OBJECTIVE: 

We are seeking an experienced and dynamic leader to oversee and manage the daily operations of our HR Services. This individual will be responsible for leading a team dedicated to providing high-quality HR services, streamlining HR processes, and ensuring seamless delivery of HR support to employees across the organization. The HR Operations & Employee Services Manager will play a pivotal role in enhancing the employee experience, improving operational efficiency, and driving HR service excellence.

ESSENTIAL JOB FUNCTIONS:

Leadership & Team Management:

• • Lead, mentor, and develop a team of HR professionals, ensuring a high level of performance and engagement.
  • Set clear goals and performance expectations for team members and regularly assess progress.
  • Foster a collaborative, customer-centric culture focused on excellence and continuous improvement.

Service Delivery & Operations Management:

• • Oversee the day-to-day operations of HR Services, ensuring timely and accurate delivery of HR services.
  • Manage HR inquiries, requests, and escalations from employees across multiple channels (phone, email, ticketing system).
  • Identify and implement process improvements to optimize efficiency and enhance service delivery.

Process Optimization & Automation:

• • Continuously evaluate HR service processes, recommending and leading improvements to streamline workflows.
  • Leverage HR technology and automation tools to enhance operational efficiency and reduce manual effort.
  • Collaborate with HRIS and IT teams to ensure HR Services utilize sthe best technology and systems.

Employee Experience:

• • Ensure exceptional customer service by maintaining high satisfaction levels with internal stakeholders.
  • Develop and implement strategies to improve employee engagement and retention through the HR Services.
  • Provide guidance and support to HR staff in handling employee concerns and inquiries professionally.

Data Management & Reporting:

• • Track and analyze service metrics (e.g., response times, issue resolution, employee satisfaction).
  • Prepare regular reports on HR Service delivery performance for senior leadership.
  • Utilize data insights to drive continuous improvement initiatives.

Compliance & Risk Management:

• • Ensure that all HR services are delivered in compliance with company policies and applicable laws/regulations.
  • Stay up to date on HR trends, legal requirements, and best practices to mitigate risks and maintain compliance.

Collaboration & Stakeholder Engagement:

• • Partner with HR business partners and other departments to ensure alignment and continuous improvement of HR processes.
  • Represent HR Services in cross-functional projects or initiatives, contributing expertise to achieve organizational goals.

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
• 5+ years of experience in HR, with at least 2 years in a leadership or supervisory role.
• Strong knowledge of HR processes, policies, and employee relations.
• Experience with HR service delivery models and HR technology platforms (e.g., HRIS systems).
• Proven ability to lead and motivate a team, manage multiple priorities, and solve complex problems.
• Excellent communication, interpersonal, and organizational skills.
• Strong analytical abilities and a data-driven approach to decision-making.
• Demonstrated experience in driving continuous improvement in HR services.

PREFERRED EDUCATION AND EXPERIENCE:

• Certification in HR (e.g., SHRM-CP, PHR).
• Knowledge of global HR practices and multi-country HR service delivery.
• Experience with HR process automation and AI tools.
• Success Factors experience

Salary: $85,000

BENEFITS

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.

EQUAL EMPLOYMENT OPPORTUNITY
 

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.
 

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.