Ink Customer Tech Service Rep II

Pay Ranges :  $95,000 - $105,000

ABOUT THE ORGANIZATION
 

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
 

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter

Location: Southern Ohio, Kentucky, Michigan

Overview: 

Responsible for identifying the technical and continuous improvement needs of assigned customer and coordination of any technical activities within assigned customer locations across Kentucky, Ohio, and Michigan. The ideal candidate will be based in Kentucky. This may include coordination of both laboratory and manufacturing activities, and applicable training and development of customer employees. Provides strong press side technical service, troubleshooting of problems and provides detailed and consistent technical reporting. Supports customer’s schedule through production coordination, and at times may need to provide color matching, formulating, and small batch blending support on-site at the customer location. Provides performance feedback on ink room personnel and address issues accordingly.

ESSENTIAL JOB FUNCTIONS:

Customer & Technical Support

• Serve as the primary operational liaison between the customer and Sun Chemical, coordinating with Sales, Customer Technical Service (CTS), and Customer Service Center (CSC) leadership to deliver effective technical support.
• Provide expert press-side technical support and troubleshooting.
• Perform color matching, ink production, and quality control activities as needed to ensure products meet or exceed customer specifications.

Operations & Process Management

• Ensure operational processes are followed correctly and identify gaps or improvement opportunities.
• Review batch tickets to identify rework reduction and process improvement opportunities.
• Maintain accurate production, formulation, and quality control records.
• Prepare monthly operational and performance reports for management.

Continuous Improvement

• Lead Continuous Improvement initiatives within the InPlant operation.
• Drive process enhancements that improve efficiency, quality, and overall operational performance.
• Leadership & Employee Development
• Conduct performance evaluations for InPlant personnel and coordinate employee training and development programs.
• Partner with Human Resources on employee relations matters and performance management activities.

Safety & Compliance

• Promote and maintain safe work practices and housekeeping standards.
• Ensure compliance with company policies, quality standards, and environmental, health, and safety requirements.

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree in a technical discipline or 5–10 years of relevant industry experience.
• Strong verbal and written communication skills.
• Excellent analytical, mathematical, and problem-solving abilities.
• Proficiency with Microsoft Office applications and SAP.
• Experience developing and managing project plans using Gantt charts.
• Demonstrated ability to manage multiple complex projects simultaneously.
• Comprehensive knowledge of pressroom operations and printing processes.

Preferred Qualifications

• Experience in paste ink sheetfed, or flexo
• Knowledge and application of Kepner-Tregoe problem-solving methodologies.

BENEFITS

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.

EQUAL EMPLOYMENT OPPORTUNITY
 

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.
 

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.

Note: The base pay range listed is a good-faith estimate of what Sun Chemical may offer to new hires for this position. Actual compensation may vary based on a variety of factors, including the candidate’s knowledge, skills, and abilities (KSAs), relevant experience, education, certifications, and alignment with the minimum job qualifications. Additional considerations may include prevailing wages in the work location and internal equity within Sun Chemical.