Shared Services Manager

ABOUT THE ORGANIZATION
 

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
 

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter
 

Shared Services Manager

Location: Cincinnati, OH (Hybrid role) 

POSITION SUMMARY/OBJECTIVE: 

We are seeking an experienced and dynamic leader to oversee and manage the daily operations of our HR Shared Service Center. This individual will be responsible for leading a team dedicated to providing high-quality HR services, streamlining HR processes, and ensuring seamless delivery of HR support to employees across the organization. The Shared Services Manager will play a pivotal role in enhancing the employee experience, improving operational efficiency, and driving HR service excellence.

ESSENTIAL JOB FUNCTIONS:

• Leading the development of the Shared Services Center.
• Identify, plan for, and develop strategies, services and activities to support current and future customer needs.
• Drive efficiency and standardization with an emphasis on repeatable scalable processes to enable seamless integration of future growth activities.
• Work with leadership to enhance existing service offerings, through re-engineering and/or automation of key processes where necessary.
• Identify and implement ongoing improvements of those activities within the different business processes.
• To deliver agreed Shared Service Center objectives and performance
• Oversee the development of SLAs with all customer groups.
• Implements planning, budgeting, and communicates organizational goals
• Ensures compliance with policy and procedural directives.
• Monitors overall Shared Service Center, teams and individuals' performance.
• Drives Shared Service Center staffing through involvement with the selection, training, career development and evaluation programs.
• Ensures that all controls, policies, activities, and the deployment of resources within the Shared Service Centre are consistent with company initiatives.

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree in business administration or related field.
• Proven ability to lead and motivate a team, manage multiple priorities, and solve complex problems.
• Excellent communication, interpersonal, and organizational skills.
• Strong analytical abilities and a data-driven approach to decision-making.
• Experience implementing and improving a Shared Service Center.

PREFERRED EDUCATION AND EXPERIENCE:

• Certification in HR (e.g., SHRM-CP, PHR).
• Knowledge of global HR practices and multi-country HR service delivery.
• Experience with HR process automation and AI tools.
• Success Factors experience
• Experience with HR service delivery models and HR technology platforms (e.g., HRIS systems)

Salary: $75K - $95K

BENEFITS

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.

EQUAL EMPLOYMENT OPPORTUNITY
 

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.
 

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired. #ID23