Customer Technical Service Representative (Ink and Printing)

ABOUT THE ORGANIZATION
 

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
 

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter.

Sun Chemical is seeking a skilled and motivated Customer Technical Service Representative (CTSR) to join our team in Gauteng. This role is central to driving commercial success, delivering technical excellence, and supporting continuous improvement across customer sites.

Purpose of the Role

To achieve sales targets and enhance customer satisfaction by managing technical service delivery, driving improvement projects, and supporting EHS and 5S initiatives across the Gauteng region.

Key Responsibilities

• Achieve and exceed sales targets through strong customer engagement.
• Lead business improvement initiatives across customer accounts and internal teams.
• Roll out and maintain 5S programs across Inplant and customer sites.
• Oversee EHS activities and ensure safety standards are upheld.
• Coordinate regional project activities and represent the Customer Support function in internal and external forums.
• Provide technical support and solutions across ink technologies.
• Deliver accurate reporting and insights using tools like Excel and Word.

Skills & Experience

• Matric qualification with a technical sales background in the ink or printing industry.
• Experience with Liquid Inks, Metals, and other ink technologies.
• Proven ability in customer supply, support, and Inplant management.
• Strong project management and problem-solving skills.
• Proficiency in MS Office and reporting tools.
• Ability to analyse data, communicate effectively, and build strong relationships.

Core Competencies

• Customer Focus – Advocate for customer needs and build long-term relationships.
• Delivering Results – Drive performance and continuous improvement.
• Problem Solving – Resolve issues with tenacity and creativity.
• Working with Others – Build strong internal and external partnerships.

Transferable Competencies

• Analytical Thinking – Use data to inform decisions and identify trends.
• Commercial Awareness – Understand market dynamics and customer needs.
• Decision Making – Make timely, informed choices even under uncertainty.
• Leadership – Empower and engage others to achieve shared goals.
• Planning & Organising – Manage multiple projects and resources effectively.

Career Progression

This role offers a clear development path toward Commercial Manager, making it ideal for ambitious professionals ready to grow within a global organisation.

Ready to lead, innovate, and grow?
Apply now and help shape the future of customer technical service at Sun Chemical.

EQUAL EMPLOYMENT OPPORTUNITY
 

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identify, marital or veteran status, disability, or any other status protected by applicable law.