Customer Service - Order Mgt Officer

ABOUT THE ORGANIZATION
 

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
 

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter

Objectives of the Position

This role is crucial in ensuring smooth order processing and accurate order status reporting for our customers in Asia. The successful candidate will work closely with the front-office customer service team to provide seamless support and exceptional service to our customers.

Main Responsibilities and Key Activities

1. End-to-end order Management

• Perform Purchase, Sales, and Delivery Order Management tasks promptly.
• Accurately process customers' order and ensure timely entry of orders into the system.
• Support Credit Management, Billing, and Accounts Receivable follow-up.
• Monitor progress of each order through to completion.
• Manage Master Data maintenance process to ensure effective order management.
• Coordinate and process all export/ import activities and documents, liaise with all involved 3rd parties (service providers, suppliers, bank, etc.), verify document content consistency, and send the complete set of shipping documents to customers.
• Prepare and distribute clean and complete shipping documents to customers.
• Coordinate wth internal stakeholders to resolve daily order processing issues.
• Ensure internal workflow adherence in order management.
• Communicate any delays or issues with orders to the front-facing customer service team.

2. Order Status Reporting

• Provide order status report and monitor customers’ order placement against sales forecast.
• Prepare abd update order status report
• Prepare and update inventory reservation report
• Prepare and record air-freight order reporting
• Prepare and update service performance report according to defined KPI 

Job Requirements

Education: Min Bachelor's Degree

Working Experience:

• Good understanding of the products/services of relevant business segments
• Service excellence competencies
• Min 5 years of experience in a customer service or order processing role, preferably in a service centre setting
• Experience in Customer Service/Supply Chain/Sales/Distribution Management
• Should have experience in SAP preferrable Order Management
• Experience in order processing for ASEAN or APAC region would be an added advantage

Technical and Professional Knowledge:

• Fluent verbal and written communication in English
• Strong attention to detail
• Good knowledge of business processes
• Well versed with SAP system (S&D module) and order to cash processes
• Well versed in MS Excel

EQUAL EMPLOYMENT OPPORTUNITY
 

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.
 

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.