Field Support Technician
Shanghai, SH, CN, 200051
ABOUT THE ORGANIZATION
Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter
Key Accountabilities
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Safety Commitment - Ensuring the Safety of Self and Others |
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Acts as first technical contact with South China OEM customers |
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Track the sampling of inks to South China customers and seek out results of testing in order to maximize value of inks samples into the region |
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Working with the Technical Manager, advise customers on system integration issues including colour management, print head waveforms, electronics and engineering as required |
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Working with OEM customers on every complaint, collect needed information, manage trials of new batches and different prototypes effectively. |
Skills Required for the Job
Manage Trials
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Description - Manage trials effectively (product trials at customers or integrators). Arrange appropriate trial logistics and assist with fault finding and problem resolution as required. Work with OEMs or integrators to develop ink settings to maximize operation window of individual ink set. |
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Specific – Experimental inkjet ink trials at OEM customer in South China and priority management. Frequent travelling will be required.
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Film property optimization
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Description - Specific testing to defined standards and tests results of ink film properties. Must have good sense to use primers or OPVs to achieve the final target. |
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Specific – Experimental film property with or without primers and OPVs
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Complaint Management
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Description – Technical skills and ability to understand OEM customer’s complaint. Collect associated ink setting details and printed samples as record. May arrange different batches or prototypes to cross check. Define the root cause of each complaint, if it relates to ink itself, or printhead/printer setting, or even substrate change and process change. |
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Specific – Fast response is critical
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Communication Skills
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Description - Be able to act professionally and appropriately in all communication, representing the Company in the best possible light. |
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Specific – Respect customers, listening and learning from customers
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Follow Procedures
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Description - Follow all appropriate procedures effectively and perform all appropriate tasks within set time scales and to set standards. |
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Specific – Consistently applies structure to work so that comparisons between field and lab results has meaning and context. |
Qualifications / Experience Critical for the job Holder
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Experience in inkjet field support preferable, some ink and coatings or printing experience essential |
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Experience in inkjet printers and printheads preferable, some printer or printing experience essential |
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Frequent travelling essential |
Career Development / Progression Routes
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Potential career paths from this role are likely to be |
Progression in Technical, Commercial within the Sun Chemical business. |
BENEFITS
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.
EQUAL EMPLOYMENT OPPORTUNITY
It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.
Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.